Frequently Asked Questions

How do I book a session? You can book via our contact form. Once we confirm the date and time, we will send you a booking confirmation and payment details for the deposit.

Is a deposit required? Yes, to secure your time slot in the studio, a deposit of 30% of the total session cost is required. This amount is non-refundable but applies toward your final balance.

Can I reschedule my appointment? We understand that plans change. You may reschedule your session free of charge if the request is made at least 3 days before the scheduled date. Requests made later may result in a forfeiture of the deposit.

What happens if I need to cancel? Cancellations are handled according to our terms. Please contact us as soon as possible to discuss available options for your specific booking.

Do you offer last-minute bookings? Depending on the studio calendar, we may have openings. Please check our availability through the contact page for the current week.

What facilities are available at the studio? Our Edmonton studio features 120 m² of professional space, a 4.5 m ceiling height, and a professional white cyclorama wall. We also provide a private dressing room for your convenience.

What lighting equipment do you use? We are equipped with Profoto Impulse and Continuous lighting systems to ensure high-end results for both portraits and product photography.

Are there rules for children's photography? Yes. For the safety and comfort of the child, parental presence is required for all sessions involving minors.

What should I bring for a corporate shoot? We recommend bringing 2-3 different outfit options. Our private dressing room is available for changes.

Is there parking available? Our studio is located in Downtown Edmonton on Jasper Avenue. We recommend using the LRT Capital Line (Churchill Station) or nearby public parking garages.

When will I receive my photos? The standard delivery time for the first selection of images is 10 working days from the date of the shoot.

How many photos are retouched? Each standard session includes 5 retouched images. Additional retouching can be requested for an extra fee.

How are the images delivered? You will receive an online gallery where you can view and download your selected images in high-resolution JPEG format, as well as optimized versions for social media.

Do I get the RAW files? As a rule, RAW files are not provided. However, they can be made available upon specific prior agreement and additional payment.

How long do you keep my photos? We store your final images and source files for 6 months. We strongly recommend downloading and backing up your photos immediately upon delivery.

Who owns the copyright to the photos? The copyright remains with the photographer. Upon full payment, the client is granted a license to use the images for personal or professional purposes as agreed.

Can you use my photos in your portfolio? We may use images for our professional portfolio and social media. If you wish for your photos to remain private, please inform us in writing during the booking process.

What is the license for corporate clients? B2B clients receive a commercial usage license. Detailed terms are outlined in our DPA and Terms of Service.

Can I edit the photos myself? We ask that you do not apply heavy filters or alter the colors of the retouched images, as this affects the professional integrity of the work.

What payment methods do you accept? We accept all major credit cards and electronic bank transfers.

How does B2B payment work? For registered companies, we offer an invoice system with a payment term of 14 days from the date of issuance.

Are taxes included in the price? Our listed prices include the applicable 13% tax. For B2B clients, we provide a breakdown showing the price excluding tax.

What happens if the session runs overtime? If the session exceeds the booked time due to client delays, additional hourly rates for studio rental will apply.

How do I get a receipt? A formal receipt or invoice is issued upon completion of the payment process.